5-MINUTE FAST TICKETING
≥ 90%
Under normal operating conditions, over 90% of bookings are ticketed within 5 minutes to support fast-moving retail environments.
TICKETING WITHIN 1 HOUR
≥ 98%
Nearly all bookings are fulfilled within 1 hour, supporting reliable operational performance at scale.
REFUND ACCEPTANCE COMMITMENT
4-Hour
Refund requests are accepted within 4 hours and submitted to airlines according to carrier-specific rules and workflow requirements.
Ticketing Channels
API
B2B Portal
Direct Airline
Ticketing commitment
5-min
Automated handling, highest efficiency
1-hour
Airline B2B self-service
1-hour
Airline website MMB operation
72-hours
Email request, manual review needed
12-hours
Online customer service, queue required
12-hours
Handled via instant messaging
72-hours
Website application form, unstable SLA
48-hours
B2B application form, unstable SLA
48-hours
Phone support, unstable SLA
AIRLINE FULFILMENT OVERVIEW
FAQ
LCC flight fulfilment covers the end-to-end process of ticketing, refund handling, and post-booking operations for low-cost carrier content. Atlas manages these workflows across API, portal, direct airline, and manual fulfilment channels — giving Travel Sellers a single infrastructure layer to operate LCC content at scale, regardless of carrier complexity.
Under normal operating conditions, Atlas tickets over 90% of bookings within 5 minutes and nearly all bookings within 1 hour. These commitments are structured into clearly defined service levels, helping commercial and support teams set accurate expectations for end customers.
Atlas accepts refund requests within 4 hours and submits them to airlines according to carrier-specific rules and workflow requirements. Refund channels are organised by complexity and target handling timelines, covering voluntary cancellations, involuntary disruptions, and void transactions across supported carriers.
Atlas supports three primary ticketing channels: API-based fulfilment for automated, high-efficiency workflows; B2B portal fulfilment for airlines with partner or trade interfaces; and direct airline fulfilment for carriers requiring website or HTML-driven workflows. Each channel operates with different automation levels, monitoring, and exception handling logic.
Yes. Atlas Flight Fulfillment Capabilities lets teams compare ticketing channels, refund routes, and operational handling requirements across carriers — before and after launch. This helps commercial and ops teams manage customer expectations, assess content strategy, and plan operational support ahead of integration.