Strategic Account Manager

Strategic Account Manager

Reports to: Head of Revenue & Growth

Role Type: Full Time

Location: Europe – Remote

About Atlas:

Atlas (www.atlaslovestravel.com) is a global travel tech company dedicated to revolutionizing air content enablement, empowering airlines and travel sellers with real-time data insights and cutting-edge technology. Through our Air Travel Retailing and Information Platform (ATRIP), we drive revenue growth and enhanced customer experiences, facilitating personalized choices for travellers worldwide.

About the Role:

Are you a seasoned strategic account manager seeking a new challenge in the travel technology sector? As the Strategic Account Manager, Europe at Atlas, you will play a key role in the development and execution of our customer strategy in Europe, aiming to solidify our market presence and drive revenue growth. Your role involves understanding client needs, translating them into innovative solutions, and fostering lasting partnerships to keep Atlas at the forefront of the industry.

Internal Relationships:

This role will report to the Head of Growth. As a Strategic Account Manager you will serve as a liaison between our customers and internal Atlas team to ensure that the client is able to unlock the most value from Atlas’ propositions while also bridging the customer feedbacks that could inform the future development of Atlas’ solutions.

External Relationships:

In this role, you will establish and maintain valuable relationships with key decision makers and influencers across our client base in Europe. You will be our relationship management lead who will drive profitable growth from existing customers. You will also be a powerful brand ambassador representing Atlas at industry forums and events.

Key Responsibilities

Strategic Client Relationship Management:

• Act as the primary liaison for assigned OTA clients, ensuring healthy engagements from the clients, developing and nurturing long-term strategic relationships.
• Conduct regular business reviews and strategic planning sessions with clients to align on goals, performance metrics, and growth opportunities.
• Understand client business models, market conditions, and competitive landscapes to proactively address client needs and challenges.

Account Growth and Development:

• Develop and execute strategic account plans tailored to each client’s business objectives, aiming to achieve revenue and growth target.
• Utilize data analytics to track account performance, identify trends, and recommend data-driven strategies for growth.
• Identify and pursue opportunities for upselling and cross-selling our solutions, based on thorough market analysis and client data.
• Monitor and analyze key performance indicators (KPIs) and metrics to measure account success and areas for improvement.
• Prepare detailed analytical reports and presentations for clients and internal stakeholders, highlighting performance, insights, and strategic recommendations.

Cross-Functional Collaboration:

• Collaborate with internal teams (e.g., sales, marketing, product development, customer operations) to ensure cohesive and effective client service delivery.
• Leading key growth projects that involve cross-functional teams in order to unlock new growth opportunities
• Provide clients with regular updates on product enhancements, industry trends, and best practices to maintain a competitive edge.
• Influence product development by conveying client insights and feedback to the relevant internal teams.

Scaling Account Operations:

• Adopting automation-first mindset and leveraging AI/automation tools to streamline operational tasks required in managing accounts
• Collaborate with data team to enable data self-servicing capability for the clients.

Requirements

Key Qualification:

• Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field.
• Minimum of 5 years of experience in strategic account management, client services, or a related role, preferably within the travel retailing industry.
• Deep understanding of the air travel industry and OTA business models is advantageous
• Proven experience in managing and growing major accounts with a strategic and analytical approach.
• Demonstrated experience in leading cross-functional projects to deliver account growth
• Demonstrated experience in automating and scaling account operations by leveraging technology
• Proficiency in CRM, BI/analytics, project management & collaboration tools, and Microsoft Office Suite.
• Additional language capabilities will be advantageous

Key Competencies:

• Market research & strategic planning: strong capability in analyzing market & clients’ data, drawing insights, and developing data-driven strategies
• Strategic thinker with sound business acumen: capable of designing & executing viable business plans to unlock incremental growth results
• Relationship builder: an empathetic listener, able to interact effectively, and build lasting relationship with the stakeholders (including senior) across client’s organization
• Adaptable & strong problem solver: able to problem solve and flexibly find ways around the arising challenges/blockers
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Self-driven & collaborative: able to work independently and with cross-functional teams to achieve common goals within fast-paced environment.
• Salesmanship: strong intuition to identify cross-sell/up-sell opportunities coupled and skilful in persuading & negotiating with the client
• Ownership and growth mindset: strong sense of responsibility and continually working on personal/professional growth to drive success

If you are ready for this exciting opportunity, please email us at careers@atlaslovestravel.com. Share why you are motivated to apply for this role and attach your updated CV by June 2nd the latest.